Covid-19 Update
COVID-19 Service Options
For all shipments during this unusual time, if the consignee or driver feels that it is safer to refrain from signing any shipping documents, the driver can print the name of the receiving person on the shipping document. Alternatively, some carriers are now using an electronic logging system to input the name of the receiving person or driver. In either case, these options will act as the official signature of receipt or pickup, as the case may be.
Similarly, if a shipment is damaged in any way or has a shortage of cargo, damage should be noted at the time of delivery, but it may not be on the bill of lading or delivery receipt. Using these alternative approaches absolves Echo from the liability of not having a driver, shipper, or receiver’s signature on shipping documents in accordance with previous practices and will be sufficient to confirm delivery for payment purposes.
Shippers, receivers, and carriers should document all pickup, delivery, and damage to the best of their ability in real time. We encourage all parties to take pictures of the shipment to confirm pickup, delivery, and the condition of the product at every step. This post amends Echo’s standard terms and conditions until further notice.